Bellacor - Customer Support

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CUSTOMER SUPPORT
Payment Options We accept MasterCard, Visa, American Express, PayPal, Optima, and Novus (Discover). Since we ship from multiple distribution centers, the items on your order may arrive at separate times. Your order will be charged in full at the time it is placed. top	Payments Options Sales Tax Shipping & Delivery Returns Cancellations Damaged Merchandise
	Contact Us: During Customer Support Hours Mon–Fri, 7 AM – 7PM CST* Phone: 1-877-723-5522 Email: Customer Support
Sales Tax Bellacor collects sales tax on orders shipped to Minnesota. We do not charge sales tax on any orders shipped to other locations. top
Shipping & Delivery To make buying from us simple, shipping and handling within the contiguous U.S. (UPS ground or L.T.L. carrier) is free of charge on orders over $75. Sinks, tubs, toilets, bidets and plumbing accessories are excluded from our free shipping promotion. Please note that you may elect to pay additional charges for items taken off the truck and/or to your door. Please click here for Alaska, Hawaii and International shipping costs. If you need faster delivery, you can arrange for overnight or second day delivery. International orders please allow additional days for delivery. Many products are ready to ship within two days of your order, while others are manufactured when you place the order. Once your order is placed, shipping date(s) will be e-mailed to you. We cannot deliver to P.O. Box locations. Most products ship UPS or FedEx. Items shipped freight (L.T.L. carrier) are delivered to curbside or driveway only; for any additional delivery needs, please contact us during our customer support hours. Shipments to freight forwarders may require special handling and incur additional processing fees. Please contact us for details prior to ordering For shipments outside of the contiguous 48 states click here. top
Returns Bellacor offers a no-hassle return policy. If, for any reason, you are not satisfied with your purchase, return it and Bellacor will promptly refund your money to the original credit card (excluding your cost of returning the package to Bellacor). Simply follow the instructions below: Returns cannot be accepted beyond 30 days from the original shipping date. Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise. All return items must arrive back to Bellacor in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return. Contact Bellacor (Customer Support or toll free at 1-877-723-5522 ) during Customer Support hours for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned. Returns must be shipped prepaid and insured directly to Bellacor. If the return is due to a Bellacor error, we will pay for the cost of shipping. Please contact Bellacor Customer Support during Customer Support hours for return authorization and instructions. Shipping charges are not refundable unless item is defective or damaged. Ship returns to: Bellacor Returns 2425 Enterprise Drive, Suite 900 Mendota Heights, MN 55120 Bellacor does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box, that you are still within the 30 day return window and that you have a return authorization number provided by Bellacor. Regardless of where your package was shipped, returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees. Handle all returns delicately! Please allow two weeks for your return to be processed. Due to the nature of some types of orders, the standard return policy will not apply. Please review. "Large Orders"* Orders for 10 or more of the same item or with a dollar value greater than $2,500 are subject to a 25% restocking charge. For large orders we recommend that you order a sample to ensure the item meets your requirements. Quoted Product Items sold that have been quoted, but do not appear on Bellacor's website may be non-returnable or subject to a 25 % restock fee. *You will be advised at the time of order if the item is non-returnable or if it is subject to a restocking fee.* Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. top
Cancellations We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you. In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your original credit card. Requests to cancel your order can be accepted by calling customer support at 1-877-723-5522 or by emailing CancelOrder@Bellacor.com. If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Support for return instructions. top
Damaged Merchandise If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and Bellacor within 24 hours of delivery to report the damage. Please keep all packing materials. Bellacor will pay the return shipping fee for products that are received damaged. top