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Posting Date: 3/17/2015
Job Title: Executive Assistant/Receptionist
Reports to: Controller
Location: Mendota Heights, MN (current location. We will be moving to Minneapolis May 2015)
The primary purpose of this position is to maintain an efficient and organized office environment. This includes assisting senior management with daily administrative tasks, office management, maintaining confidential information, finance support and special projects.
Manage front desk
Answer and accurately route incoming phone calls
Greet all visitors and contact appropriate person
Accept all incoming mail and send courier and express packages
Administrative support to senior management team
Maintain employee mailboxes, internal phone lists, and confidential phone/address lists for management
Prepare meeting and presentation materials
Gate Keeper and screen incoming phone calls for Executives as requested
Supporting all areas of the company for copying and correspondence
The Bellacor Customer Service Representative manages all aspects of selling and servicing the customer.
Provide excellent customer service. Quickly and accurately identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs. Solve problems systematically following established practices and procedures.
Able to maintain poise during stressful interactions.
A propensity for learning quickly and independent problem solving.
High sense of urgency.
Adaptive and flexible.
Identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs.
Complete assigned tasks and projects based on set priorities and deadlines.
Education & Required Skills
Prior customer service experience, call center experience preferred.
College degree or high school diploma with equivalent work experience.
Proficient with the Microsoft Office suite and the internet.
Strong interpersonal, organizational and persuasive communications skills, both oral and written.