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Customer Care Representative

Posting Date: 5/13/2015

Job Title: Customer Care Representative

Department: Merchandising Operations

Reports to: Customer Care Manager

Location: Minneapolis, MN

Hours: Varies

Contact: careers@bellacor.com.

Join the Bellacor team as part of a fast-paced fashion online business. Bellacor has more than one million shoppers monthly seeking the latest lighting and home furnishings. Bellacor is seeking talented candidates with exceptional customer interaction skills to provide only the very best outstanding care.

Primary Responsibilities:

A Bellacor Customer Care Representative manages all aspects of selling and servicing the customer. Customer Care Representatives quickly and accurately identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs. Representatives must solve problems systematically following established practices and procedures.

Essential Capabilities:
  • Effective communicator.
  • Exceptional multitasking skills - able to handle multiple customer interactions simultaneously.
  • Able to maintain poise during stressful interactions.
  • A propensity for learning quickly and independent problem solving.
  • High sense of urgency.
  • Adaptive, flexible & team player.
  • Attention to detail.
  • Ability to use multiple system applications at once.
Job Functions:
  • Professionally handle high volumes of customer interactions per day across email, phone and chat.
  • Answer questions related to product information, order status, shipping/delivery issues, etc.
  • Educate customers on products & promotions; proactively influence the sale and place orders.
  • Make outbound calls to vendors for product/order information.
  • Creative problem solving resolving customer complaints.
  • Assist team members as needed.
  • Deliver excellent customer service.
Education & Required Skills
  • Customer service experience (1 - 3+ years) preferably in a call center setting.
  • High school diploma or GED equivalent.
  • Proficient with the Microsoft Office suite and the internet.
  • Strong interpersonal, organizational and persuasive communications skills, both oral and written.
  • Strong work ethic and goal oriented.
  • Retail sales experience.
To Apply:

Please send cover letter, resume and salary requirements to careers@bellacor.com