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Customer Service Representative

Posting Date: 1/22/2015

Job Title: Customer Service Representative

Department: Merchandising Operations

Reports to: Customer Service Manager

Location: Mendota Heights, MN. Moving to Minneapolis May 2015

Hours: M-F 11am to 8pm with rotational weekends

Contact: careers@bellacor.com.

The Bellacor Customer Service Representative manages all aspects of selling and servicing the customer.

Primary Responsibilities:

Provide excellent customer service. Quickly and accurately identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs. Solve problems systematically following established practices and procedures.

Essential Capabilities:
  • Effective communicator.
  • Able to maintain poise during stressful interactions.
  • A propensity for learning quickly and independent problem solving.
  • High sense of urgency.
  • Team player.
  • Adaptive and flexible.
Job Functions:
  • Identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs.
  • Complete assigned tasks and projects based on set priorities and deadlines.
Education & Required Skills
  • Prior customer service experience, call center experience preferred.
  • College degree or high school diploma with equivalent work experience.
  • Proficient with the Microsoft Office suite and the internet.
  • Strong interpersonal, organizational and persuasive communications skills, both oral and written.
To Apply:

Please send cover letter, resume and salary requirements to careers@bellacor.com