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An Internet Retailer Top 500 Company, Bellacor.com is a leading source for lighting and home furnishings. With 500,000+ items from over 800 trusted brands, our product selections cover nearly any item in lighting, furniture, and home décor. Our customers can create project portfolios to help organize their latest projects(s), as well as, have access to our Product Specialist for quotes, questions, and inspirations.
Professional interior designers, builders and remodelers can use BellacorPro.com. Pro offers personalized service with their experienced Account Managers who can assist trade professionals with their needs ranging from residential to large hospitality contract based projects.
The Bellacor Customer Service Representative manages all aspects of selling and servicing the customer.
Provide excellent customer service. Quickly and accurately identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs. Solve problems systematically following established practices and procedures.
Able to maintain poise during stressful interactions.
A propensity for learning quickly and independent problem solving.
High sense of urgency.
Adaptive and flexible.
Identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs.
Complete assigned tasks and projects based on set priorities and deadlines.
Education & Required Skills
Prior customer service experience, call center experience preferred.
College degree or high school diploma with equivalent work experience.
Proficient with the Microsoft Office suite and the internet.
Strong interpersonal, organizational and persuasive communications skills, both oral and written.
We are in search of an internet-savvy outreach specialist to increase organic search rankings and traffic. Our ideal candidate should have an Internet marketing background with a proven track record of at least 1-2 years successfully running SEO, outreach and link/citation building campaigns. In this position, you'll draw on skills from the worlds of PR, content marketing and online promotion.
Strong preference will be given to candidates with e-commerce or B2C experience. Fans of HGTV or interior design are a plus. If you are a fan, then you know one great piece can make a huge difference on the whole. You could have that kind of impact for us. Come force Google to take notice.
Perform and track outreach through social, email and telephone
Analyze client and competitor link profiles
Manage relationships with webmasters, bloggers, journalists & social media influencers
Monitor and fix broken links
Qualify websites for quality link potential
Scour for link & media placement opportunities including citations, articles, guest blogs, expert commentators, community forums, etc
Assist in creation, research and distribution of content
Conduct keyword research to define target keywords
Telephone and email contact with members of the editorial community
Promote content and actively participate on social channels
Develop weekly SEO, link profile and webmaster reports
Education & Required Skills
Public Relations, Marketing, Communications or Journalism majors are preferred
Understanding of web analytics, keyword research and competitive research tools
Strong desire to learn SEO/inbound marketing
Proficient in working with Google Analytics, Webmaster Tools, Google Trends or MOZ
Outside of the box thinking skills
Highly organized, with strong time management and multi tasking skills
Ability to manage client relationships
Must be a great communicator
Understanding of SEO best practices and Penguin algo update