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Customer Service Representative
Posting Date: 1/22/2015
Job Title: Customer Service Representative
Department: Merchandising Operations
Reports to: Customer Service Manager
Location: Mendota Heights, MN. Moving to Minneapolis May 2015
The Bellacor Customer Service Representative manages all aspects of selling and servicing the customer.
Provide excellent customer service. Quickly and accurately identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs. Solve problems systematically following established practices and procedures.
Able to maintain poise during stressful interactions.
A propensity for learning quickly and independent problem solving.
High sense of urgency.
Adaptive and flexible.
Identify and assess individual customer needs via calls, chats and emails and take appropriate action steps to satisfy those needs.
Complete assigned tasks and projects based on set priorities and deadlines.
Education & Required Skills
Prior customer service experience, call center experience preferred.
College degree or high school diploma with equivalent work experience.
Proficient with the Microsoft Office suite and the internet.
Strong interpersonal, organizational and persuasive communications skills, both oral and written.