Large package items are delivered by truck delivery service. Items will be placed inside the home/threshold unless additional services have been arranged for during the order process.
Large package deliveries are made Monday through Friday, 8 AM - 5 PM. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to take delivery and sign for the shipment.
Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section in Customer Service on Bellacor.com for further details.
Once a product has shipped time to delivery may range from 1 to 10 business days dependent on a shipping point and final delivery destination.
Bellacor Threshold service is limited to the 48 contiguous United States.
Rural delivery is available to properties with a physical address.
Bellacor cannot deliver to P.O. Box locations or military APO/FPO addresses.
Visible or concealed damage must be reported within 24 hours of receipt.
White Glove Delivery Service Policy
"White Glove" is an enhanced service above "Threshold". All "Threshold" policies apply. However, with White Glove service product will be placed in a room of choice, packaging will be removed and necessary light assembly will be completed. Additional charges may apply for multiple flights of stairs and/or excessive assembly associated with an item.
This enhanced service is only available on select items as noted in the item's product description.