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Customer Service: 1-877-723-5522
Mon–Fri, 7 AM - 8 PM CT
Sat, 8 AM - 4 PM
Sun, 9 AM - 5 PM
Bellacor accepts Visa, MasterCard, American Express, Discover, Diners Club and PayPal. A card is charged in full at the time an order is placed.
Checks & Money Orders:
Bellacor accepts personal checks and USPS Money Orders for orders that are mailed. For all mail orders, include your name, phone number, email address, as well as the physical address for the order to be shipped. See Shipping and Delivery below for restrictions on shipping addresses.
Note: Orders placed with a personal check will be held for 7 days after receipt to allow sufficient time for the check to clear. Orders received with a USPS Money Order will be placed immediately.
Bellacor charges sales tax for product shipped into Minnesota and California unless a valid Exemption Certificate is provided. Bellacor does not collect sales or use taxes in all states.
For states imposing sales or use taxes, a purchase is subject to use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet.
Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.
Details on how to file these returns may be found at the websites of applicable taxing authorities. The states where this may be imposed are Colorado, Kentucky, Nevada, Oklahoma, South Dakota and Vermont.
Bellacor ships orders over $75 free of charge; some exceptions apply. See product pages for specific details. Bellacor Free Shipping, Threshold and Curbside services are
limited to the 48 contiguous United States.
To obtain a quote for a shipment to Alaska, Hawaii or International locations click here.
For orders outside of the contiguous United States allow additional days for delivery.
Many products are ready to ship within two days of order placement, others are manufactured when an order is placed, see product pages for specific details.
Rural delivery is available to properties with a physical address.
Bellacor cannot deliver to P.O. Box locations or military APO/FPO addresses.
Most products ship UPS or FedEx.
Large Package Delivery Items
Large package items are delivered by truck delivery service. Items will be placed inside the home/threshold unless:
Otherwise indicated on the product detail page.
Additional services have been arranged for during the order process.
Large package deliveries are made Monday through Friday, 8 AM - 5 PM. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to take
delivery and sign for the shipment.
Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for
concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume
responsibility if merchandise is damaged. Review the Damaged Merchandise section.
Bellacor is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.
Do not refuse delivery for products that are not damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.
Customers are responsible for all costs driven by a refused delivery for product not damaged.
Items eligible for return must be initiated within 30 days from the order delivery date. Refunds for returns go to the original form of payment less fees that are item dependent such as shipping and
restocking fees. Allow for 10 business days from the receipt of a return for a charge credit. Prior to placing an order refer to the product detail page for the item specific return policy. After
placing an order refer to confirmation or shipping update e-mails.
Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with
water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.
Products and packaging not in original condition will not be accepted for return.
To request a Return Authorization click here. Returns will not be accepted without a Return Authorization.
Amazon Orders: Return requests must be submitted via Your Account on Amazon.com.
Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:
Clearance items are sold as is and are not eligible for return.
Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.
Orders for items that are not on the Bellacor website may not be returned. Notification will be provided at the time of ordering if an item is not eligible for return.
Custom and built-to-order items are not eligible for return.
Orders may be cancelled prior to processing or shipment; some exceptions apply. Prior to placing an order refer to the product detail page for the item specific cancellation policy. After placing an
order refer to confirmation or shipping update e-mails.
Cancellations are not executed until Bellacor confirms an order has not been processed or shipped. Provided Bellacor confirms an order has been cancelled credit will be issued to the original form of payment.
Custom and built-to-order items are not eligible for cancellation.
The item specific return policy applies to any cancellation request that cannot be executed.
Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or
clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum
multiple quantity they were sold in.
Products and packaging not in original condition will not be accepted for return.
Damage must be reported within 24 hours of receipt. To request a Return Authorization click here. Returns will not be accepted without a Return Authorization.
Customer participation is needed. Be prepared to provide photos of the damaged product and packaging. Additional instructions will then be provided.
Large Package Deliveries
Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If a carton has visible damage or there is any reason for concern with
the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if
merchandise is damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.
For more than ten years Bellacor has been the leading online retailer of lighting and home furnishing products as recognized by consumers and manufacturer partners.
To provide the best possible customer experience in the industry Bellacor has established these industry-leading programs:
Bellacor ships orders over $75 free of charge; some exceptions apply. See product pages for specific details. Bellacor Free Shipping is limited to the 48 contiguous United States.
Price Match Guarantee
Bellacor works hard to provide the best prices possible. If a lower price is found, before or after an order is placed, Bellacor will match the lower price based on the following criteria:
Bellacor will match any price from any competing website for a period of up to seven days from the original order date. Bellacor does not offer price matching to local retail stores and showrooms.
Price matching will only be honored for online distributors. Exclusions include select plumbing items e.g. toilets, bidets, faucets, sinks and plumbing parts.
Bellacor will review all competitor fees and charges involved with placing the order to include shipping costs, restocking fees and return restrictions.
Due to Minimum Advertised Pricing policies that are set by manufacturers Bellacor may not be able to match pricing below certain levels. Manufacturer exclusion list.
In order to receive a price match from Bellacor send the URL (website address) link for the competitor's page to email@example.com.
Bellacor will review and respond within one business day.
500,000 Quality Products from Trusted Brands
Bellacor has relationships with hundreds of vendors to ensure a selection of 500,000+ products. Most retail showrooms can only present about 1,500 products on a display floor. Think of the Bellacor
online selection as a continually evolving catalog. Updates are made daily. For help finding a specific item contact Customer Service at
firstname.lastname@example.org or 1-877-723-5522.
Check back often for new products and great deals on closeout inventory.
Fast Shipping on Most Products
Many products are ready to ship within two days of order placement, others are manufactured when an order is placed.
Refer to the product detail page, order confirmation or shipping update e-mails for item specific usual ship times.
Industry-Leading Customer Feedback
Customers are encouraged to fill out a satisfaction survey after every order on Bellacor.com. Bellacor partners with BizRate, the leading e-commerce customer rating company, to perform satisfaction ratings. Bellacor has over 10,000 customer reviews and has set the standard with some of the highest customer feedback scores. Bellacor will continue to focus on being the leader in customer service.
Buy Online or Call 1-877-723-5522
Bellacor offers the choice to purchase online or order toll-free by phone. Some customers require additional service to complete complex orders. Customer Service Representatives are available each day to help with orders.
Many Customer Service Representatives have been in the lighting and home furnishings business for over 15 years. Use Bellacor knowledge to find the perfect product.