Customer Support

Payment Options We accept MasterCard, Visa, American Express, PayPal, Optima, and Novus (Discover). Since we ship from multiple distribution centers, the items on your order may arrive at separate times. Your order will be charged in full at the time it is placed. top	Payments Options Sales Tax Shipping & Delivery Returns Cancellations Damaged Merchandise Why Shop At Bellacor?
	Contact Us: During Customer Support Hours Mon–Fri, 7 AM - 8 PM CT Sat, 8 AM - 4 PM Sun, 9 AM - 5 PM Phone: 1-877-723-5522 Email: Customer Support
Tax & Sales Tax Bellacor charges sales tax for product shipped into Minnesota and California unless a valid Exemption Certificate is provided. We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities. The states where this may be imposed are Colorado, Nevada, Oklahoma, South Dakota and Vermont. top
Shipping & Delivery To make buying from us simple, shipping and handling within the contiguous U.S. (UPS ground or L.T.L. carrier) is free of charge on orders over $75. Some plumbing items, some contract special orders, International shipments and shipments to Alaska and Hawaii are excluded from this free shipping policy. Plumbing items that require additional shipping will show the fees on the product page. To obtain a quote on shipments to Alaska, Hawaii or International locations, please click here. If you need faster delivery, you can arrange for overnight or second day delivery. International orders please allow additional days for delivery. Many products are ready to ship within two days of your order, while others are manufactured when you place the order. Once your order is placed, shipping date(s) will be e-mailed to you. We cannot deliver to P.O. Box locations. Most products ship UPS or FedEx. Truck Delivery Items Truck items are delivered by truck delivery service. Items will be placed inside the home/threshold unless: Otherwise indicated in the "Shipping Information" section on the product detail page. Additional services have been arranged for during the order process. Truck deliveries are made Monday through Friday, 8 am - 5 pm. A delivery agent will call you to schedule your delivery. A responsible party, over 18 years of age, must be present to take delivery and sign for the shipment. Rural delivery is available to properties with a physical address. For Truck deliveries, the carrier will require that you sign for the merchandise. Before you sign, it is very important to inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason you are concerned with the packaging or product condition, you must write "product damaged" on the face of the delivery receipt. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. See the Damaged Merchandise section in Customer Support on the Bellacor website for further details. top
Returns Bellacor offers a no-hassle return policy. If, for any reason, you are not satisfied with your purchase, return it and Bellacor will promptly refund your money to the original credit card (excluding your cost of returning the package to Bellacor). Simply follow the instructions below: Returns cannot be accepted beyond 30 days from the original shipping date. Clearance items are sold as is and are not subject to return, except for damaged or defective merchandise. All return items must arrive back to Bellacor in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in. Contact Bellacor (Customer Support or toll free at 1-877-723-5522) during Customer Support hours for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned. Returns must be shipped prepaid and insured directly to Bellacor. If the return is due to a Bellacor error, we will pay for the cost of shipping. Please contact Bellacor Customer Support during Customer Support hours for return authorization and instructions. Shipping charges are not refundable unless item is defective or damaged. Ship returns to: Bellacor Returns 2425 Enterprise Drive, Suite 900 Mendota Heights, MN 55120 Bellacor does not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box, that you are still within the 30 day return window and that you have a return authorization number provided by Bellacor. Regardless of where your package was shipped, returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees. Handle all returns delicately! Please allow two weeks for your return to be processed. Due to the nature of some types of orders, the standard return policy will not apply. Please review. "Large Orders"* Orders for 10 or more of the same item or with a dollar value greater than $2,500 are subject to a 25% restocking charge. For large orders we recommend that you order a sample to ensure the item meets your requirements. Quoted Product Items sold that have been quoted, but do not appear on Bellacor's website may be non-returnable or subject to a 25 % restock fee. *You will be advised at the time of order if the item is non-returnable or if it is subject to a restocking fee.* Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed. top
Cancellations We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you. In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your original credit card. Requests to cancel your order can be accepted by calling customer support at 1-877-723-5522 or by emailing Customer Support. If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Support for return instructions. top
Damaged Merchandise If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Your participation is needed to ensure that we can assist you. Be sure to contact Bellacor within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team. Please keep all packing materials. Bellacor will pay the return shipping fee for products that are received damaged. *Customer Responsibilities * For parcel packages, if you are home to sign for the package, please follow the directions associated with signed packages below as similar rules apply to large and small packages. For Truck deliveries, the carrier will require that you sign for the merchandise. Before you sign, it is very important to inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason you are concerned with the packaging or product condition, you will need to write "product damaged" on the face of the delivery receipt. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged . If the product itself appears significantly damaged, you may refuse delivery. Please notify Bellacor of refusal so we can anticipate the return and send out a new item. top
Why Shop at Bellacor? For more than ten years, Bellacor has been the leading online retailer of lighting and home décor products. As recognized by consumers and manufacturer partners, we set the standard for selling lighting products online. To provide the best possible customer service in the industry, we have established these industry-leading sales programs: Free Shipping Bellacor will ship all orders over $75 free of charge. We also offer expedited shipping options on many of our products. Call our Customer Service Representatives for more details. Bellacor Free Shipping is limited to the 48 contiguous United States. Sinks, tubs, toilets, bidets and plumbing accessories are excluded from our free shipping promotion. Price Match Guarantee Bellacor works hard to provide the best prices possible for our customers. If you find a lower price, either before or after you place your order, we will match this amount if the price requested meets the following criteria: 1. Bellacor will match any price from any competing website for a period of up to seven days from the original date of your order. 2. Price matching will only be honored for online distributors excludes plumbing items (Toilets, Bidets, Faucets, Sinks and Parts). Bellacor will not offer price matching to local retail stores and showrooms. 3. Bellacor will review all competitor's fees and charges involved with placing the order. This would include shipping costs, restocking fee and return restrictions. 4. Due to Minimum Advertised Pricing policies that are set by our manufacturers, we may not be able to sell products below certain pricing levels. In order to receive a price match from Bellacor, please send us the URL (website address) link for the competitor's page to PriceMatch@Bellacor.com. Please allow one complete business day for our review and response. Deal of the Day prices are only available on the day of the sale (central time) while quantities are available to purchase. We cannot price match once the promotion has ended. No Return Restocking Fees Bellacor offers returns and exchanges without a restocking fee. If, for any reason, you are not satisfied with your purchase, return it and Bellacor will promptly refund your money (excluding your cost of returning the package to Bellacor). See complete details on our Customer Support page. 500,000 Quality Products from Trusted Brands Bellacor has relationships with hundreds of vendors to ensure we can provide a selection of 500,000 products for our customers. Most retail showrooms can only present about 1,500 products on their display floor. Think of our online selection as a continually evolving catalog, as we update our product inventory and availability daily. Even if you cannot find a specific item you want in our online catalog, simply call a Bellacor Product Specialist, and they can contact the manufacturer directly to purchase the item. We are constantly updating and expanding our online selection, so check back often for new products and great deals on closeout inventory. Fast Shipping on Most Products Bellacor has agreements with most of our major suppliers to ship your order directly from the manufacturer's warehouse. Most of our products are sent this way, to avoid adding time and the potential for damage to your product with additional shipping and handling in our warehouse. Click on the In Stock Today link from our left-hand navigation menu at any time to browse through the products that can ship to you in 2-5 business days. Privacy Policy Bellacor will never sell or share your information with anyone outside of Bellacor. We take the protection of your data and personal information seriously. Please read our Privacy Policy to find out more. Industry-Leading Customer Feedback We encourage our customers to fill out a customer satisfaction survey after every order on Bellacor.com. We use BizRate, the leading e-commerce customer rating company, to perform this third-party review of satisfaction ratings. Bellacor has over 10,000 reviews from our customers - by far the largest amount of any online lighting website. Recently, we set the standard with some of the highest customer feedback scores in our industry. We will continue to focus on making Bellacor the leader in customer service. Buy Online or Call Us at 1-877-723-5522 At Bellacor, we offer you the choice to purchase online or order toll-free by phone. Some customers require additional service to complete complex orders, so our Customer Service Representatives are available each business day to help you with your order. Many of our Customer Service Representatives have been in the lighting business for over 15 years, and can use their knowledge to help you find the perfect product. top