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Order Info & Policies

Hours

Today 7 AM - 7 PM CT
Tomorrow Closed

If you have questions, please contact Customer Care.

Payment Options

Credit Cards:
Bellacor accepts Visa, MasterCard, American Express, Discover, Diners Club and PayPal. A card is charged in full at the time an order is placed.

Checks & Money Orders:
Bellacor accepts personal checks and USPS Money Orders for orders that are mailed. For all mail orders, include your name, phone number, email address, as well as the physical address for the order to be shipped. See Shipping and Delivery below for restrictions on shipping addresses.

Note: Orders placed with a personal check will be held for 7 days after receipt to allow sufficient time for the check to clear. Orders received with a USPS Money Order will be placed immediately.
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  • Sales and Use Tax

    Bellacor charges sales tax for product shipped into Alabama, California, Colorado, Connecticut, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington, Wisconsin unless a valid exemption certificate is provided. Bellacor does not collect sales or use taxes in all states. For states imposing sales or use taxes, a purchase is subject to use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details on how to file these returns may be found at the websites of applicable taxing authorities. The states where this may be imposed are Louisiana, Nevada, Oklahoma, Pennsylvania.
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  • Shipping and Delivery

    Bellacor ships orders over $49 free of charge; some exceptions apply. See product pages for specific details. Bellacor Free Shipping, Threshold and Curbside services are limited to the 48 contiguous United States.

    Many products are ready to ship within two days of order placement, others are manufactured when an order is placed, see product pages for specific details.

    Rural delivery is available to properties with a physical address.

    Bellacor cannot deliver to P.O. Box locations or military APO/FPO addresses.

    Most products ship UPS or FedEx.

    Large Package Delivery Items
    Large package items are delivered by truck delivery service. Items will be placed inside the home/threshold unless:
    1. Otherwise indicated on the product detail page.
    2. Additional services have been arranged for during the order process.
    Large package deliveries are made Monday through Friday, 8 AM - 5 PM. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to take delivery and sign for the shipment.

    Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section.

    Bellacor is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.

    Refused Delivery
    Do not refuse delivery for products that are not damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.

    Customers are responsible for all costs driven by a refused delivery for product not damaged.
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  • Returns

    Items eligible for return must be initiated within 30 days from the order delivery date. For orders placed November 1st through December 15th of the current year returns must be initiated by January 31st of the following year or 30 days from the order delivery date, whichever is later. Refunds for returns go to the original form of payment less fees that are item dependent to include, but not limited to shipping and restocking fees. Allow for 10 business days from the receipt of a return for a charge credit. Prior to placing an order refer to the product detail page for the item specific return policy. After placing an order refer to confirmation or shipping update e-mails.

    Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.

    Products and packaging not in original condition will not be accepted for return.

    Visible or concealed damage must be reported within 24 hours of receipt. To request a Return Authorization click here. Returns will not be accepted without a Return Authorization.

    Amazon Orders: Return requests must be submitted via Your Account on Amazon.com.

    Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:
    1. Open Box items are sold as is and are not eligible for return.
    2. Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
    3. Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.
    4. Orders for items that are not on the Bellacor website may not be returned. Notification will be provided at the time of ordering if an item is not eligible for return.
    5. Custom and built-to-order items are not eligible for return.
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  • Cancellations

    Orders may be cancelled prior to processing or shipment; some exceptions apply. Prior to placing an order refer to the product detail page for the item specific cancellation policy. After placing an order refer to confirmation or shipping update e-mails.

    To request an order be cancelled contact Customer Care.

    Cancellations are not executed until Bellacor confirms an order has not been processed or shipped. Provided Bellacor confirms an order has been cancelled credit will be issued to the original form of payment.

    Custom and built-to-order items are not eligible for cancellation.

    The item specific return policy applies to any cancellation request that cannot be executed.
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  • Damaged Merchandise

    Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.

    Products and packaging not in original condition will not be accepted for return.

    Damage must be reported within 24 hours of receipt. To request a Return Authorization click here. Returns will not be accepted without a Return Authorization.

    Customer participation is needed. Be prepared to provide photos of the damaged product and packaging. Additional instructions will then be provided. If a replacement item is needed, items will be sent at no additional cost. If the damaged item is not returned within 30 days, Bellacor will recharge the original method of payment until the item is received.

    Large Package Deliveries
    Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If a carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.

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